Terms and Conditions

Disclaimer

Privacy Policy

Security

Contracts

Delivery

Customer Support

Feedback and Complaints

Disclaimer

References on this Web Site to "our", "us" and "we" are references to Corporate Travel International Ltd.

The information on this Web Site is directed solely at those who access this site from the United Kingdom mainland. We are an English registered Company. Our business and the services we offer are governed by the applicable laws of England and Wales. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this Web Site, the services offered by or on behalf of us, any information relating to such services and our business in any respect with any laws of any other country which did not, in any event, affect or apply to the same.

Access to this Web Site is conditional on your agreement that all information contained in it and all matters which arise between you and us will be governed by English law. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with by the Courts of England and Wales only to the exclusion of the Courts of any other country.

Information on theflightshop.co.uk Web Site is posted in good faith and is updated regularly, but we cannot guarantee the completeness and accuracy of the information shown.

Corporate Travel International Ltd is not liable for any direct or indirect loss returning from the information on this Web Site. We recommend that you check information before you act on it.

Accessing the Web Site means that you agree that Corporate Travel International Ltd will not be liable for any direct or indirect loss arising from the use of the information on this Web Site.

Corporate Travel International Ltd, its owners, employers, agents and contractors are not responsible for the content or the privacy policy of any Web Sites to which it links.

This website endeavours to link with or frame to websites provided by third parties with membership of ABTA. If any link to or frame leads to a non ABTA members website then ABTA protection does NOT apply to the non-members site. We would advise clients who link to non ABTA sites, to check the financial protection that those companies offer.

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PRIVACY POLICY
We operate a Privacy Policy in respect of the information we collect about you. By submitting your information to us you consent to our collection and use of it as set out in this Privacy Policy.

The Flight Shop, theflightshop.co.uk, airportcarparks.co.uk, themeparkland.com, themeparkland.co.uk, travel-insurances.co.uk are trading names of Corporate Travel International Limited, a Company registered in England under company number 03062293. The registered office of Corporate Travel International Limited is at 18 Plane Tree Croft, Leeds, West Yorkshire, LS17 8UQ. We have notified the Office of the Information Commissioner of our data processing activities: our registration number is Z5786620.

When you place bookings via our website, make enquiries about the services that we provide or join our mailing list we ask for certain information including your name, address, credit and debit card details (where appropriate), email address, telephone number and other information relating to your travel needs. This information allows us to process your order and/or provide you with details of flights and services tailored to your travel requirements.

We will share personal information about you with companies associated with Corporate Travel International Limited and with third parties who are involved in the processing of your order/request. We may also use your information to inform you of special offers, promotions, new products or services and changes to our website. If you do not wish to receive this information please email us at sales@theflightshop.co.uk with details of your request.

We may share information about you (but not your credit or debit card details) with carefully selected third parties who we believe could offer products or services which may be of interest to you. These third parties may contact you direct with details of such products or services. If you do not wish us to share your personal information with third parties except for the purpose of processing your order/request or where we are legally required to do so, please email us at sales@theflightshop.co.uk with details of your request.

We share aggregated anonymised information regarding our customers in general with carefully selected third parties. This information does not contain information that could identify you as an individual.

By law you are entitled to a copy of the personal information we hold about you. Requests for such information must be made in writing to The Data Protection Officer at The Flight Shop, 8 The Weir, Hessle, HU13 0RU.

The Internet is global and it is possible that information you provide to us will be temporarily transferred via a route outside the European Economic Area as it passes between you and us. Some of your personal information will also be stored on databases located and maintained by organisations outside the European Ecomonic Area.

Computerised Reservation System

In order to secure your travel arrangements we process your personal information using a computerised reservation system operated by Sabre Inc. Sabre Inc is based at 4255 Amon Carter Boulevard, Fort Worth, Texas 76155, United States of America. Your information is stored by Sabre for two years after your journey has been completed. We may also hold a copy of your information for a longer period. If you wish us to supply you with a copy of information held about you in Sabre Inc's database please write to The Data Protection Officer at The Flight Shop, 8 The Weir, Hessle, HU13 0RU.

Third Party Websites

This Privacy Policy only applies to information collected by us. It does not apply to information you supply to third parties even where you have accessed such third parties' websites through a link from this website. We do not have any control over and shall not be held liable for the content of, or handling of personal information collected by, such websites.

Cookies

"Cookies" are small text files that are stored on your computer's hard drive by your browser. We use cookies to keep a record of which pages you have viewed and which products or services you have ordered. Our cookies will log if you have previously used our site and allow us to provide you with an optimised homepage. They do not contain personally identifying information. Most web browsers accept cookies and we recommend that you use Internet Explorer or Netscape Navigator versions 3.0 and higher.

Changes to our Privacy Policy

If we change any of the terms of our Privacy Policy we will post the revised Policy on our website behind the 'Privacy Policy' button.

Unsolicited e-mail

We agree to the following regulations applicable to ABTA members :-

Members shall not send unsolicited electronic mail to clients unless :-
(1) the message is clearly identifiable as unsolicited before it is opened by a client; and
(2) a check has been carried out against a register for opting out of such transmission (such as the e-mail preference service) at a reasonable time before the message is sent.

Members shall not send any random, untargeted, unsolicited commercial electronic mail (i.e. Spam)

If you wish to be removed from our mailing list please send an email to sales@theflightshop.co.uk.

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SECURITY POLICY

In accordance with the Data Protection Act 1998, we follow security procedures in the storage and disclosure of your information. We may therefore request proof of your identity before disclosing certain information to you.

Whenever you give us your personal information, including your credit or debit card details, we use a secure server and, where your browser supports it, 128-bit secure socket layer (SSL) technology to encrypt such information.

Our on-line transactions are processed under a secure connection by our payment processor. When you receive your credit or debit card statement, all transactions processed through this website will be listed as Corporate Travel International.

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Contracts

We want to offer you the best products and the best service. We aim to consistently exceed your expectations, so that when you are booking with us, you feel you're booking with the best agent on the web.

We are primarily an agent for various suppliers who we believe offer an excellent service to our customers. When booking on-line you are able to access the 'terms and conditions' applicable to each of these suppliers
on their respective websites.

If you make an enquiry directly through ourselves by e-mail, fax or phone we will endeavour to offer you the best possible service in matching a product to your requirements with a supplier who will provide their terms and conditions in the administrative process of facilitating a booking. Our suppliers are bonded through ABTA., IATA and the CAA as we are ourselves, ensuring financial security.

Since we do not supply any products ourselves as principals, contracts exist between yourself the consumer and the suppliers we deal with. If you have any queries with regards terms and conditions please contact us by e-mail (sales@theflightshop.co.uk) by phone (08703 303030), or fax (01482 646072).

These terms and conditions do not affect your statutory rights as a consumer

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Delivery

The suppliers you can access on our web site have various means of delivering their products.

In some cases, for instance, when booking airport car parking and hotels you will receive an immediate booking confirmation and voucher at the end of the reservation procedure.

When you make a booking for travel insurance the certificate will be forwarded in the post the day after the reservation is taken. If you need an immediate copy, we can fax it to you.

Scheduled flight tickets are dispatched by post as soon as they have been paid for in full whereas charter flight tickets are normally dispatched approximately ten days before departure.

If you have any special requirements as to how or when your documentation is delivered please contact us by e-mail (sales@theflightshop.co.uk) by phone 08703 303030 or by fax 01482 646 072. We do use a courier service or Royal Mail Special Delivery where necessary. For clients in the local area we can arrange for hand
delivery.

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Customer Support and Service

We are constantly upgrading our procedures to ensure our customer service exceeds your expectations, however, on occasions you may find it necessary to contact our office should you have a problem or query. Our normal business hours are 0900 -1730hrs Monday to Saturday, however you can telephone us on 08703 303 030 24hrs a day and leave a voice mail message which will be dealt with the following working day (national call rate applies). You can also send us a fax on 01482 646 072 or send an e-mail to sales@theflightshop.co.uk.

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Feedback and Complaints

Any feedback you have about this site should be sent by email to sales@theflightshop.co.uk, please enter "feedback" in the subject line. Alternatively, you may send your feedback in writing to the address at the bottom of this page.

If you have a complaint with the service, you have experienced either on our website or from a staff member of The Flight Shop please contact us immediately. Correspondence should be addressed to our Customer Services Department at The Travel Company, 8 The Weir , HESSLE, (Near Hull), HU13 0RU.

If you have a problem or complaint during your travel programme it is a legal requirement that you bring it to the attention of the relevant supplier (e.g. your hotelier or airline) as soon as possible. If you are unable to resolve the problem locally you must obtain written confirmation from the supplier of your complaint and follow this up by writing to us within 28 days of your return. Correspondence should be addressed to our Customer Services Department at The Travel Company, 8 The Weir , HESSLE, (Near Hull), HU13 0RU . Please give your booking reference and all other relevant details. If you fail to follow this procedure, we cannot accept liability for any claim.

Complaint Handling

In the unlikely event that you have cause for complaint you have recourse to the Codes of Conduct which we must adhere to as members of ABTA (Association of British Travel Agents) for which our membership number is K1187. Under these codes of conduct we are obliged to maintain the following standard of service :-

(i) Members shall maintain a high standard of service to clients and shall comply will all relevant statutory and regulatory requirements.

(ii) Members shall not conduct their business in a manner which does not maintain or enhance the reputation, standing or good name of the Association and its membership.

(iii) Members shall make every effort to ensure that accurate information is provided to enable clients to exercise an informed judgement in making their choice of travel arrangements.

(iv) Members shall make every effort to ensure that the travel arrangements sold to their clients are compatible with their clients' individual requirements.

With regards Transactions and Correspondence :-

(i) Transactions with clients shall be treated as confidential.

(ii) In the event of a dispute between a member and a client or member of the public, all correspondence shall be dealt with within the following time limits :-

(a) An acknowledgement shall be sent not later than 14 days from the date of receipt of correspondence : and

(b) a detailed reply, or a reply containing a detailed explanation for any delay, shall be sent not later than 28 days from the date of receipt of correspondence.

If a matter which comes within the scope of this clause is dealt with other than in writing, the member shall nevertheless produce evidence in writing or other appropriate form that the matter has been dealt with in
accordance with the time limits stated above.

Disputes

(i) a) In the event of a dispute with a client, members shall make every reasonable effort to reach a speedy solution.

b) Where a transaction has taken place on-line members shall accept on-line complaints from clients and deal with them within an appropriate period of time which shall be no longer than those dealt with off-line.

(ii) Retailers shall make every reasonable effort to deal with complaints of a minor and general character with a view to avoiding recourse to principals (suppliers). When complaints are of such a nature that reference to the principal (supplier) is necessary, a retailer shall use his best endeavours acting as an intermediary to bring about a satisfactory solution.

(iii) Any dispute arising out of an alleged breach of contract or negligence by a member may be referred to arbitration arranged with the Chartered Institute of Arbitrators. It shall be subject to such time, financial and other restrictions as from time to time shall apply.

(iv) Where a client wishes to refer an unresolved dispute to arbitration, the Association will forward the client's application from to the member who shall ensure that it is completed and returned to the Association, together with the arbitration fee within 21 days of receipt.

(v) The member shall comply with the terms of the arbitration scheme referred to above and in particular with all the relevant rules and regulations of the Chartered Institute of Arbitrators for the time being in force.

Notwithstanding the above codes of conduct, if you do wish to make a complaint, please e-mail us direct on sales@theflightshop.co.uk to which you will receive an acknowledgement within five working days. We will
constantly monitor any complaints to improve our customer service.

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Special
Offers

Booking
Requests

Travel
Insurance

8 The Weir
HESSLE
(Near Hull)
HU13 0RU
United Kingdom

08703 303030 (24 Hours)

01482 646072

sales@theflightshop.co.uk

http://www.theflightshop.co.uk

	Disclaimer
	Privacy Policy
	Security
	Contracts
	Delivery
	Customer Support
	Feedback and Complaints

(i)	Members shall maintain a high standard of service to clients and shall comply will all relevant statutory and regulatory requirements.
(ii)	Members shall not conduct their business in a manner which does not maintain or enhance the reputation, standing or good name of the Association and its membership.
(iii)	Members shall make every effort to ensure that accurate information is provided to enable clients to exercise an informed judgement in making their choice of travel arrangements.
(iv)	Members shall make every effort to ensure that the travel arrangements sold to their clients are compatible with their clients' individual requirements.

(i)	Transactions with clients shall be treated as confidential.
(ii)	In the event of a dispute between a member and a client or member of the public, all correspondence shall be dealt with within the following time limits :-
	(a)	An acknowledgement shall be sent not later than 14 days from the date of receipt of correspondence : and
	(b)	a detailed reply, or a reply containing a detailed explanation for any delay, shall be sent not later than 28 days from the date of receipt of correspondence.

(i)	a)	In the event of a dispute with a client, members shall make every reasonable effort to reach a speedy solution.
	b)	Where a transaction has taken place on-line members shall accept on-line complaints from clients and deal with them within an appropriate period of time which shall be no longer than those dealt with off-line.
(ii)		Retailers shall make every reasonable effort to deal with complaints of a minor and general character with a view to avoiding recourse to principals (suppliers). When complaints are of such a nature that reference to the principal (supplier) is necessary, a retailer shall use his best endeavours acting as an intermediary to bring about a satisfactory solution.
(iii)		Any dispute arising out of an alleged breach of contract or negligence by a member may be referred to arbitration arranged with the Chartered Institute of Arbitrators. It shall be subject to such time, financial and other restrictions as from time to time shall apply.
(iv)		Where a client wishes to refer an unresolved dispute to arbitration, the Association will forward the client's application from to the member who shall ensure that it is completed and returned to the Association, together with the arbitration fee within 21 days of receipt.
(v)		The member shall comply with the terms of the arbitration scheme referred to above and in particular with all the relevant rules and regulations of the Chartered Institute of Arbitrators for the time being in force.